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Author Topic: What to Do When Your cPanel is Not Receiving Emails?  (Read 1328 times)

joel lee

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What to Do When Your cPanel is Not Receiving Emails?
« on: August 22, 2023, 01:17:08 PM »
If your cPanel is not receiving any emails, there could be several reasons for this issue. Here are some steps you can take to troubleshoot and resolve the problem:

1. Check email account quota: Ensure that the email account you are trying to receive emails on is not over its quota limit. If the quota is full, you may need to delete some old emails or increase the quota size.

2. Verify MX records: Make sure that your domain's MX (Mail Exchange) records are correctly set up. MX records are responsible for directing incoming emails to the correct mail server. You can check and update MX records in your domain's DNS settings.

3.Check cPanel email account settings: Verify that the email account is correctly configured in cPanel. Ensure that the incoming mail server settings, such as hostname, port, and SSL settings, are correct.

4.Check email filters: Review the email filters in cPanel to see if any filters are blocking or redirecting incoming emails unintentionally.

5. Check spam folder: Check the spam folder in your email client to see if the emails are being marked as spam. If found, mark them as "Not Spam" to move them to the inbox.

6. Verify disk space usage: Ensure that your hosting account has sufficient disk space to store incoming emails. If the disk space is full, it can prevent new emails from being received.

7. Test email delivery: Send a test email from another email account to your cPanel email address and check if it is delivered successfully. If not, there might be an issue with the mail server.

8. Check mail server logs: Review the mail server logs for any error messages or clues about why emails are not being received. You can access the logs in cPanel under the "Metrics" or "Logs" section.

9. Contact your hosting provider: If you have tried the above steps and still cannot receive emails, it's best to contact your hosting provider's support team. They can investigate the issue further and provide specific assistance based on their server setup.

By following these steps, you should be able to identify and resolve common issues related to not receiving emails in cPanel.